Kay Jewelers, located at 3401 Raleigh Rd Pkwy W, Bldg 1 D, Wilson, NC 27896, operates in Wilson County. The store is recognized for its extensive engagement ring collection and personalized services, including custom and special orders, diamond upgrades, jewelry maintenance and repair, and financing options. The store features a knowledgeable staff dedicated to providing an excellent shopping experience.

With a total of 83 reviews, the overall atmosphere reflects a mix of positive and negative sentiments.

Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 20%
- Negative: 12%

Positive reviews highlight the outstanding teamwork and excellent customer service experienced by many customers. Others commend the helpful and knowledgeable staff, making the ring selection process enjoyable.

Negative feedback often mentions issues with customer service, including delayed assistance and some dissatisfaction with repair services. A few customers expressed frustration over communication problems and experience with lost items.

Best Review:
Edmund praised the store for its outstanding teamwork and excellent vibe, reflecting a positive shopping experience.

Worst Review:
Liz shared concerns about a bad experience where her loose topaz was stolen in a robbery, and the store failed to notify her promptly, raising serious safety concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM