Kay Jewelers, located at 115 N Hermitage Rd, Hermitage, PA 16148-3322, boasts a strong reputation for its engagement ring creation services. With a total of 77 reviews, customers have highlighted a range of experiences with the store. The knowledgeable and friendly staff are often praised for their exceptional customer service, making the process of choosing an engagement ring enjoyable and pressure-free. The store offers a variety of services, including custom and special orders, jewelry maintenance, repair, appraisals, and financing options.

However, some customers have reported less satisfactory experiences, mentioning issues with customer service and repair quality. Overall, the balance of reviews suggests a substantial positive sentiment towards the store, with many customers expressing satisfaction with their purchases.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned include Amanda, Regina, Gina, and Nicole, all recognized for their helpfulness and expertise.

Best Review: Lori noted that the staff is very helpful and friendly, making for a pleasant shopping experience.
Worst Review: Kaitlyn mentioned poor customer service during her visit, stating a lack of communication regarding her ring's maintenance.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.