KAY Jewelers, located at 1146 Hickory Point Mall Us, #51 N, Forsyth, IL 62535-2088, is a prominent destination for those seeking engagement rings and exceptional jewelry services in Macon County. The store operates with convenient hours from Monday to Saturday, 10:00 AM to 8:00 PM, and Sunday, 11:00 AM to 7:00 PM. Customer service is a focal point at KAY Jewelers, with a dedicated staff known for their commitment to enhancing the shopping experience.

The store provides various services, including custom and special orders for unique engagement rings, jewelry maintenance, repair, diamond upgrades, and appraisals. The knowledgeable team is equipped to guide customers through creating the perfect ring to celebrate their love, ensuring their needs are met thoughtfully and professionally.

Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

KAY Jewelers has received 59 reviews, with customers often highlighting the helpful and friendly staff while also raising concerns about specific service quality lapses.

Best Review: A customer shared that the staff at KAY Jewelers went above and beyond in assisting them with their engagement ring purchase, showcasing their commitment to exceptional customer service.

Worst Review: Another customer expressed disappointment regarding a damaged ring during repair, highlighting poor quality control and inadequate service in resolving the issue.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|---------------------|
| Monday 10:00 AM - 8:00 PM |
| Tuesday 10:00 AM - 8:00 PM |
| Wednesday 10:00 AM - 8:00 PM |
| Thursday 10:00 AM - 8:00 PM |
| Friday 10:00 AM - 8:00 PM |
| Saturday 10:00 AM - 8:00 PM |
| Sunday 11:00 AM - 7:00 PM |