Kay Jewelers, located at 1200 10th Ave S, Great Falls, MT 59405, is a reputable jeweler in Cascade County known for its exceptional engagement ring creation and comprehensive jewelry services. With a solid average rating of 4.7 from 102 reviews, this establishment showcases a commitment to customer satisfaction, providing a range of jewelry services including repairs, custom orders, and diamond upgrades. The knowledgeable staff, including Santiago, have received numerous commendations for their friendly and helpful attitudes, creating a comfortable shopping experience.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

The ambiance of the store is often described as welcoming, with several customers praising the cleanliness and lack of pushy sales tactics. However, some patrons have voiced concerns regarding inconsistent service experiences, particularly in terms of response times for inquiries and the effectiveness of repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 12%
Negative: 14%

Best Review:
A customer highlighted the exceptional service they received when bringing in a sentimental ring for repair, noting the staff’s careful attention and the successful restoration that exceeded their expectations.

Worst Review:
Another customer expressed frustration over a series of issues with wedding ring repairs, stating they faced multiple trips to the store without satisfactory resolutions and poor communication regarding the repairs.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.