KAY Jewelers, located at 1036 Route 36, Ste. 10/11, Hornell, NY 14843-9300, operates in Steuben County and specializes in engagement ring creation and various jewelry services. The store offers a wide range of options for engagement rings, wedding bands, and other fine jewelry. Experienced staff members are known for their friendly and knowledgeable service, ensuring customers find exactly what they need.

Customer reviews indicate a generally positive atmosphere, with many praising the helpfulness and expertise of the staff. Reviewers often highlight the attentive service provided by employees like Karen, Cyrus, and others who assist in creating memorable experiences, especially for significant purchases like engagement rings.

However, some negative feedback has surfaced, with a few customers mentioning instances of pushy sales tactics or service inconsistencies.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 15%
Negative: 7%

**Operating Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
Karen, Cyrus

Best Review:
Alyssa Cone appreciated the knowledgeable and helpful staff, noting that they provided great choices for her wedding band, especially since her engagement ring had an unusual shape.

Worst Review:
Joe C encountered a negative experience when he felt pressured by sales staff despite explicitly stating he was not intending to purchase anything during his visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.