KAY Jewelers is a reputable jewelry store specializing in engagement ring creation and customer service, located at 13025 US-301, Riverview, FL 33578. They offer a wide variety of jewelry services, including custom and special orders, diamond upgrades, gold exchange, and appraisals. The store is known for its commitment to providing a seamless shopping experience and has maintained a positive reputation within the Riverview community.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

With a total of 115 reviews, KAY Jewelers has garnered overall positive feedback, with some mentions of customer service issues.

Overall Sentiment from Online Customer Reviews:
The general sentiment is mostly positive, approximately 75% positive, 20% neutral, and 5% negative. Many customers praise the knowledgeable staff and the quality of service, particularly highlighting the expertise of Tori and Erin. However, a few negative experiences have been noted regarding customer service inconsistencies.

Best Review:
Emilie mentioned the exceptional level of service she received at the store, particularly complimenting the manager's professionalism and support throughout her engagement ring search.

Worst Review:
EM B expressed disappointment with a repair service, calling it the worst customer service experience they had, highlighting issues related to communication and time management during the repair process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Tori and Erin.