KAY Jewelers located at 6890 US Hwy 90, Ste. 11, Daphne, AL 36526-9529, is a prominent jewelry store specializing in creating stunning engagement rings. The store operates within Baldwin County, offering a range of services including custom design, jewelry maintenance, repair, diamond upgrades, and appraisals. Customers can expect an impressive selection of engagement rings, wedding bands, and fine jewelry alongside personalized service from knowledgeable staff.

The positive customer sentiments emphasize the friendly and professional service encountered at the store. Many reviewers appreciate the assistance provided by staff members like JoAnn and Julia, recognizing their expertise in helping customers choose the perfect engagement ring. Positive reviews laud the store for its welcoming atmosphere and attentive service, contributing to a satisfactory shopping experience. However, some reviews pointed to less than ideal experiences regarding customer service, highlighting instances of perceived inattentiveness.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Best Review:
Clayton praised the professional staff and wonderful customer service experienced at KAY Jewelers, mentioning a decade of positive visits.

Worst Review:
Colton expressed frustrations with the rudeness of staff when seeking help, stating they did not have a pleasant experience.

**Store Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members: JoAnn, Julia

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.