Kay Jewelers, located at 905 Erica Lane, Yorkville, IL 60560, is a well-established jeweler known for its exceptional engagement ring creation services. Operating in Kendall County, this jewelry store provides a wide range of services, including custom and special orders, diamond upgrades, jewelry maintenance, and repair. Customers appreciate the knowledgeable staff, with notable mentions of manager Emily and assistant managers Felix and Sami for their dedication to customer service. The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (630) 553-1654.

In total, 86 reviews were analyzed for a comprehensive overview of customer sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Customers generally express satisfaction with the friendly and attentive service at Kay Jewelers, although some criticisms emerged regarding customer service experiences and product issues.

Best Review:
David Lee highlights that the staff at Kay Jewelers, particularly Emily and Felix, provide excellent service, making the purchase experience enjoyable and professional.

Worst Review:
Susie Q U. expresses disappointment about a negative experience involving rude service and a lack of transparency regarding stock and sales, leading her to decide against shopping there again.

| Opening Hours |
|-----------------------|
| Monday 10:00 AM - 8:00 PM|
| Tuesday 10:00 AM - 8:00 PM|
| Wednesday 10:00 AM - 8:00 PM|
| Thursday 10:00 AM - 8:00 PM|
| Friday 10:00 AM - 8:00 PM|
| Saturday 10:00 AM - 8:00 PM|
| Sunday 11:00 AM - 7:00 PM|

Staff members mentioned: Emily, Felix, Sami.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.