KAY Jewelers, located at 1509 Lafayette Pkwy, LaGrange, GA 30241, is a prominent jewelry store specializing in engagement ring creation and exceptional customer service. With a total of 94 reviews, this store has garnered attention for its commitment to providing quality jewelry and a pleasant shopping experience. Customers praise the friendly and knowledgeable staff, highlighting their personalized approach, particularly in assisting with engagement ring selections. The store offers various services, including jewelry maintenance and repair, custom orders, diamond upgrades, and gold exchanges, catering to the diverse needs of clients.

Despite the positive feedback, some reviews indicate dissatisfaction with customer service and store policies, particularly regarding returns and repairs, suggesting a need for improvement in those areas.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours**:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

**Mentioned Staff Members**:
Nika, Hillary, Charnika, Kristi

Best Review:
A customer commended the excellent service they received from Hillary and Charnika, stating they were knowledgeable and made the shopping experience enjoyable while helping to select the perfect ring.

Worst Review:
Another customer expressed frustration after experiencing issues with a repair that was not handled to their satisfaction, detailing a lack of assistance from the staff regarding their concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.