KAY Jewelers, located at 2469 W US Hwy 90, Lake City, FL 32055-4738, is a reputable jewelry store specializing in engagement ring creation and various jewelry services. With a strong commitment to customer satisfaction, KAY Jewelers has garnered a considerable number of reviews, totaling 51. Customers frequently highlight the helpfulness and friendliness of the staff, with particular praise for team members like Gina and Cathy, who are noted for their exceptional service and knowledge in guiding customers through the engagement ring selection process. The store offers a wide range of services, including jewelry maintenance, custom and special orders, diamond upgrades, gold exchange, and appraisals, making it a comprehensive destination for all your jewelry needs in Columbia County.

However, some reviews do indicate areas for improvement, particularly regarding consistency in customer service. A few customers have expressed dissatisfaction with experiences relating to repairs and customer interaction.

Overall Sentiment from Online Customer Reviews:
- Positive: 74%
- Neutral: 14%
- Negative: 12%

Best Review: A customer named Ray praised the calming and knowledgeable service provided by Gina, who helped ease their concerns regarding a family heirloom during the repair process.

Worst Review: Ann expressed disappointment with the store's customer service and quality after experiencing issues with a necklace purchased just months prior, suggesting that their strengths may not lie in service and quality.

Opening Hours:
| Day | Hours |
|-----------|----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff Mentioned: Gina, Cathy

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.