Kay Jewelers is located in Lake Louise Plaza at 17315 U.S. Highway 441, Unit 300, Mt. Dora, FL 32757-6715, and can be reached at (352) 434-0423. This jewelry store specializes in engagement ring creation alongside a variety of other jewelry services, including repair, customization, and diamond upgrades.

Positive reviews highlight the knowledgeable and friendly staff, who are praised for providing exceptional customer service and making the ring selection process enjoyable. Customers have specifically mentioned team members like Amber and Michelle for their attentiveness and assistance in helping to choose the perfect piece.

Conversely, negative feedback reflects grievances regarding unresponsive customer service and challenges with returns. Some reviewers noted that after a purchase, the support from staff diminished, leading to frustration when issues were presented.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

### Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

### Staff Mentioned:
- Amber
- Michelle

Best Review: A customer praised Amber for being extremely helpful during their search for earrings, noting her kindness and attentiveness.

Worst Review: A customer named Jorge expressed dissatisfaction with the service after making a purchase, indicating a lack of communication from the staff regarding his order readiness and return policy.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.