Kay Jewelers, located at 14712 Baltimore Ave., Ste. 107, Laurel, MD 20707-4853, is a well-known jeweler specializing in engagement ring creation and various jewelry services. The store operates in Prince George's County and is renowned for its extensive selection of engagement and wedding rings, necklaces, bracelets, and more. Customers can benefit from jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. The skilled staff, including noted associates such as Stephen and Vonnie, are lauded for their exceptional customer service, ensuring a pleasant shopping experience for those seeking the perfect engagement ring. The store offers a supportive atmosphere with knowledgeable employees ready to assist customers in selecting the ideal piece for their special occasion.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Among a total of 113 reviews analyzed, the overall sentiment leans positively, with an estimated 70% positive, 20% neutral, and 10% negative customer feedback. Customers frequently praise the knowledgeable and helpful staff, although some have voiced concerns regarding service delays and order accuracy.

Best Review:
Cindy Garcia expressed her satisfaction with the assistance provided in selecting jewelry for her grandmother, highlighting the attentive guidance from the staff.

Worst Review:
Hames S. noted a frustrating experience with receiving the wrong size engagement ring, criticizing the lack of quality control and poor customer service in resolving the issue.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.