Kay Jewelers, located at 3216 N John Young Pkwy, Kissimmee, FL 34741-7549, is a prominent jeweler known for its extensive engagement ring creation services. With a total of 290 reviews, this store operates in Osceola County and has established a reputation for providing both exquisite jewelry and attentive customer service. Customers can reach the store at (407) 932-0400.

Operating Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

This jeweler offers a range of services that include custom engagement ring design, jewelry maintenance and repair, diamond upgrades, and appraisals, ensuring customers receive both quality products and exceptional support. The staff, particularly highlighted in reviews, include dedicated representatives like Mari Cruz and Daisel, known for their helpful and friendly service.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from the reviews is mixed, with approximately 52% positive, 30% neutral, and 18% negative. Many customers commend the jewelry quality and knowledgeable staff, while complaints often focus on customer service responsiveness and specific service delays.

Best Review:
Stephanie praised Claire for her exceptional service, noting her dedication and patience in helping resolve issues with warranties and jewelry inspections. Claire's efforts to ensure customer satisfaction highlighted the attentive nature of the store.

Worst Review:
Cheryl expressed severe dissatisfaction with the service, detailing frustrations with the management and delays in receiving her expensive ring back from repair. She described multiple attempts to contact the store about her situation with no follow-up from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.