Kay Jewelers in Sebring, located at 2076 US 27 N, Sebring, FL 33870-1916, specializes in providing exquisite engagement ring creations and unmatched jewelry services in Highlands County. With a strong reputation as a top jeweler, they offer a variety of services including custom special orders, jewelry maintenance and repair, and diamond upgrades. The knowledgeable staff is committed to ensuring a superior shopping experience, making it a great destination for finding the perfect engagement ring.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store currently has a total of approximately 112 reviews analyzed.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from the reviews is mixed. Positive sentiments account for about 55%, while negative sentiments comprise approximately 30%. Neutral sentiments are around 15%. Customers appreciate the helpful and courteous staff but express disappointment with the customer service experiences, particularly regarding handling issues related to orders.

Best Review:
Sherry praised Kay Jewelers for their wonderful sales personnel and quality jewelry, noting an overall excellent experience with their service.

Worst Review:
Caitlin detailed a frustrating experience regarding delays and miscommunication about jewelry repair, emphasizing a lack of empathy from certain staff members, leading to significant disappointment.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.