Kay Jewelers at The Mall at Robinson, located at 100 Robinson Centre Dr, Space 1630, Pittsburgh, PA 15205, is a notable destination for those seeking to create the perfect engagement ring. This jewelry store, operating in Allegheny County, has garnered a mixed but insightful array of customer feedback. With a total of 186 reviews, the store is recognized for its wide range of services, particularly engagement ring creation and personalized design assistance.

Customers appreciate the friendly and knowledgeable staff, such as Shane and Jenna, who are often mentioned for their exceptional service and commitment to helping clients find the right piece. Many reviews highlight the store's welcoming atmosphere and the patience exhibited by the team during the decision-making process. However, there are also negative sentiments regarding customer service, with some reviewers noting unprofessional behavior from staff members and dissatisfaction with product issues.

Overall Sentiment from Online Customer Reviews:
The overall sentiment reflected in the reviews indicates a score of 65% positive, 25% neutral, and 10% negative. While many customers express satisfaction with their experiences and the quality of products, a notable percentage report concerns regarding service and communication.

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members:**
- Shane
- Jenna

Best Review:
Andrew appreciates the great selection available and commends the excellent, friendly service provided by the staff at Kay Jewelers, making it his go-to jewelry store.

Worst Review:
Jenifer recounts a negative experience where she faced long waiting times for service, feeling ignored as staff engaged in casual conversations, leading her to leave without assistance.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.