Kay Jewelers in Niskayuna, NY, located at 445 Balltown Rd., Ste. 301, is known for its commitment to customer service and its expertise in engagement ring creation. With a phone number of (518) 374-1036, this jeweler offers a well-rounded jewelry shopping experience, featuring services such as custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff, including team members like Doug and Kristi, are recognized for their friendly approach and helpful guidance, ensuring customers feel valued and informed throughout their purchase journey.

The store operates in Schenectady County, with hours as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
The feedback from online reviews indicates a mixed sentiment surrounding Kay Jewelers. Approximately 66% of reviews showcase positive experiences, highlighting the friendly service and staff knowledge. Around 20% reflect neutral sentiments, and about 14% reveal negative experiences related to product issues and service disappointments.

Best Review:
Steven commended the jeweler for its remarkable turnaround, noting the new management's friendliness and extensive selection, expressing satisfaction with the overall service provided.

Worst Review:
Jamie detailed a frustrating experience with an engagement ring size issue, claiming the resizing was inaccurate and the response from the store was dismissive, leading to disappointment.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.