Kay Jewelers, located at 3409 Erie Blvd E., Ste. 245, De Witt, NY 13214, is a prominent jewelry store specializing in engagement ring creation and various jewelry services in Onondaga County. The store is known for its knowledgeable staff, including Cody, who is often commended for his exceptional service in helping customers design and select their perfect engagement rings.

With a strong commitment to quality customer experience, they offer an array of services that include custom designs, ring resizing, and repair services, ensuring that every piece meets individual specifications. Customers appreciate the welcoming atmosphere and the professionalism displayed by the staff during the engagement ring selection process.

Despite the positive feedback, some reviews highlight areas for improvement regarding customer service during busy times. This suggests a need for enhanced efficiency when handling peak customer traffic.

The store operates with the following hours:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Overall Sentiment from Online Customer Reviews:
Out of a total of 215 reviews, the overall customer sentiment stands at 75% positive, with 15% neutral and 10% negative. Most customers express satisfaction with their engagement ring experiences, while a few encountered service issues.

Best Review:
A customer praised Cody for his assistance in choosing the perfect engagement ring, noting his patience and expertise made the experience enjoyable.

Worst Review:
One reviewer criticized the store’s service, pointing out significant delays and a lack of knowledgeable staff during a visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Cody.