Kay Jewelers, located at 261 Mercer Mall Rd, Bluefield, WV 24701-9098, is a well-regarded establishment specializing in engagement ring creation and other fine jewelry services within Mercer County. Customers have praised the store for its inviting atmosphere and knowledgeable staff, including team members such as Christy and Lisa, known for their exceptional customer service skills. The store offers various services, including a wide selection of engagement rings, jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Overall, feedback from customers reflects a positive sentiment. Approximately 80% of the reviews express satisfaction with the service and the quality of products offered, while 15% of responses are neutral, and 5% show dissatisfaction.

Best Review:
David commended the store for its excellent service, highlighting how the salesperson was exceptional during his visit, facilitating a great shopping experience.

Worst Review:
Kimberly expressed disappointment with her experience, noting that the staff seemed poorly trained and only provided adequate help when a purchase was being made.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.