Kay Jewelers, located in Middlesboro Mall at 905 N 12th St, Suite 2, Middlesboro, KY 40965, operates in a vibrant niche of the jewelry market, specializing in engagement ring creation and repair services. The phone number for inquiries is (606) 248-0330.

The store is noted for offering a variety of fine jewelry, including engagement rings, timepieces, and designer collections, while also providing services such as prong tightening and jewelry cleaning. While many customers commend the friendly and knowledgeable staff for making them feel valued, there have been some concerns regarding the timely repair of items, particularly engagement rings, as noted by customers who experienced delays in receiving their repaired jewelry.

Overall Sentiment from Online Customer Reviews:
Positive 75%
Neutral 15%
Negative 10%

**Highlight Reviews:**
Best Review: A customer named Ola expressed admiration for Kay Jewelers, highlighting the beauty and reasonable prices of their jewelry, as well as their impressive lifetime warranty service which allows for free repairs and maintenance.

Worst Review: Ashton indicated disappointment with the store's service, specifically mentioning that after purchasing an engagement ring, the main stone became loose within seven months, and despite assurances, the promised repair took longer than expected.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-------------------|
| Closed |
| |
| |
| |