Kay Jewelers, located at 2005 Mt. Holly Road, Burlington, NJ 08016, is a jewelry store renowned for its exceptional engagement ring creation and customer service. With a total of 133 reviews reviewed, the store is open and continuously serves customers in Burlington County.

The jeweler provides a robust range of services, including custom engagement ring design, maintenance, and jewelry repair. Customers have remarked on the professionalism and helpfulness of the staff, particularly highlighting individuals like Franlis Rivera for their attentive service. Reviews often note positive experiences with knowledgeable staff offering detailed assistance without being pushy.

However, some reviews reflect a less favorable side, mentioning instances of poor service, long wait times for jewelry orders, and rude interactions which detracted from the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review:
Nana highlighted the store's great choices and praised the helpful staff, emphasizing their non-pushy approach, which made for a comfortable shopping environment.

Worst Review:
Laura expressed disappointment after a negative experience with the staff, sharing that the store failed to communicate about a delayed order for jewelry intended as a holiday gift.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members:**
- Franlis Rivera