Kay Jewelers Newgate Mall in Ogden UT

Kay Jewelers, located at 3651 Wall Avenue, Suite 1058, Ogden, UT 84405, operates in Weber County and is renowned for its extensive range of engagement rings, wedding bands, and fine jewelry pieces. With a phone number of (801) 334-8652, this jewelry store provides a wide variety of services, including custom and special orders for creating unique engagement rings, jewelry repair and maintenance, and diamond upgrades. The store has garnered attention for both its quality merchandise and customer service.

Reviews indicate a mixed atmosphere; positive comments highlight attentive and knowledgeable staff eager to help customers find the perfect ring. Many mention specific staff members, such as Larry and Mikayla, who have made a lasting impression with their excellent service. However, there are notable criticisms regarding customer service, with some reviewers reporting experiences of rudeness and long wait times for repairs, particularly mentioning issues with the store manager, Steve.

Overall Sentiment from Online Customer Reviews:
Positive 60%
Neutral 20%
Negative 20%

**Opening Hours:**

| Day | Hours |
|-----------|-----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

**Staff Members Mentioned:**
Larry, Mikayla, Steve

Best Review:
A customer praised the helpful and courteous service provided by Larry, noting the staff's ability to make the buying experience enjoyable while ensuring every question was answered.

Worst Review:
Another reviewer expressed dissatisfaction with the rude attitude of a staff member named Steve, detailing an unpleasant experience involving his lack of professionalism and unhelpfulness regarding a repair issue.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.