Kay Jewelers, located at 2801 Grand Ave, Space 1115, Ames, IA 50010, is a prominent jewelry store within Story County specializing in engagement ring creation and a variety of other jewelry services. The store has garnered considerable attention, with a total of 89 reviews providing insight into its customer service and offerings.

The staff at Kay Jewelers is frequently commended for their friendly demeanor and helpfulness during the engagement ring selection process. Customers have described the team as accommodating, particularly noting individuals like Peggy and Isabella for their exceptional service. The store offers custom design options and free cleaning services, ensuring customers have access to comprehensive support for their jewelry needs.

However, some negative feedback has been noted, with instances of poor customer service impacting the overall perception. Reviews cite issues with communication and a lack of flexibility regarding store policies.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 75%
Neutral Sentiment: 15%
Negative Sentiment: 10%

Hours of Operation:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Peggy
- Isabella

Best Review:
Jennifer highlighted the exceptional service and prompt assistance she received, emphasizing the pleasant atmosphere and efficient service that made her experience worthwhile.

Worst Review:
Shawna expressed her dissatisfaction with the store’s customer service, claiming they demonstrated insensitivity regarding her health situation and failed to honor warranty conditions on her jewelry.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.