Kay Jewelers, located at 1623 N Expressway, Ste. 1623, Griffin, GA 30223, is a well-regarded destination for engagement ring creation and service. With a focus on providing an extensive selection of fine jewelry, the store excels in facilitating custom and special orders, ensuring that each customer can find or create the perfect engagement ring to suit their personal style.

The staff at this location is frequently praised for their friendly and helpful demeanor, offering attentive service to guide customers through the selection process. Many reviews highlight the knowledgeable associates, particularly mentioning individuals like Jada, who provide excellent customer service and assist customers in finding pieces within their budget. Services such as jewelry maintenance, repair, appraisals, and diamond upgrades are also available, further enhancing the customer experience.

However, some feedback indicates room for improvement. A few customers have reported negative experiences, particularly concerning customer service and miscommunication about product availability. These instances detract from the overall positive atmosphere that many other customers appreciate.

Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 18%
Negative: 10%

| **Store Hours** |
|------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |

Staff mentioned: Jada

Best Review: A customer appreciated the patient and knowledgeable staff, particularly highlighting Jada's assistance in finding the perfect engagement ring that fit both style and budget.

Worst Review: A customer expressed frustration over poor customer service and miscommunication regarding a broken necklace, noting the lack of concern from the staff when problems arose.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.