Kay Jewelers, located at 3214 N. Ridge Rd. E, Ste. B, Ashtabula, OH 44004-4308, is a renowned retail jewelry chain operating within Ashtabula County. With a total of 127 online reviews, this store has built a solid reputation for its exceptional service, particularly in engagement ring creation. Customers appreciate the knowledgeable and welcoming staff, including Shawndra and Nicole, who go above and beyond to help clients find the perfect piece.

The store offers a variety of services, including custom and special orders for unique jewelry pieces, maintenance and repair, diamond upgrades, and appraisals. Furthermore, Kay Jewelers prides itself on creating a friendly, community-centered atmosphere, ensuring that each customer feels valued.

The overall sentiment from online customer reviews is highly positive, with approximately 95% of reviews conveying favorable experiences. Negative feedback is minimal, making up about 5% of the total reviews.

Highlight Reviews:

Best Review: A customer praised the exceptional service at Kay Jewelers, noting how the helpful staff made selecting the perfect gift a joy.

Worst Review: One review mentioned a negative experience due to a misunderstanding during a transaction, indicating that some customers have faced challenges with service.

Store Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Members: Shawndra, Nicole

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.