Kay Jewelers, located at 1690 N State Rd, Spc. 50, Bourbonnais, IL 60914, is a prominent jewelry store situated in Kankakee County. Known for its stellar engagement ring creation services, the store offers a comprehensive selection of fine jewelry, including a variety of customizable engagement rings, wedding rings, and extensive repair services. Customers appreciate the knowledgeable and friendly staff, including employees recognized for providing excellent service and guidance throughout the purchasing process.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

A review analysis indicates a collection of 81 total reviews, showcasing a mix of sentiments from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 73%
Neutral: 12%
Negative: 15%

Customers frequently commend the staff for their patience and knowledge, attributing their experiences to the team's willingness to assist with customization and service options. However, some negative reviews point to issues with product quality and customer service experiences regarding warranties.

Best Review:
Alyssa expressed her satisfaction with her engagement ring, highlighting the knowledgeable and friendly service she received while shopping at Kay Jewelers.

Worst Review:
Tara detailed her disappointment with the warranty service offered for her mother’s ring, noting issues with stones falling out and her dissatisfaction with how the situation was handled.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.