KAY Jewelers, located at 2462 Sycamore Rd, DeKalb, IL 60115-2050, operates in DeKalb County and specializes in creating exquisite engagement rings alongside a wide range of fine jewelry. The store offers a variety of services, including custom and special orders, diamond upgrades, jewelry maintenance and repair, and appraisals. The staff is highly regarded for their professionalism, with specific mentions of team members like Rachel and Myrna, who are noted for their exceptional customer service and expertise in guiding customers through the engagement ring selection process.

Operating hours are as follows:
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM

With a total of 84 reviews analyzed, the overall sentiment from online customer reviews is generally positive. Positive sentiment accounts for 75%, neutral sentiment is at 15%, and negative sentiment stands at 10%.

Best Review: A customer named Kobe praised the remarkable customer service at KAY Jewelers, highlighting the patience and knowledge of staff members who helped him and his girlfriend throughout their engagement ring search.

Worst Review: Devon expressed disappointment with a product he purchased, feeling let down by the service he received when trying to address an issue with a faulty item.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.