Kay Jewelers, located in Olean Center Mall, offers a comprehensive range of services, especially in the creation of engagement rings. Situated at 400 N Union St. C 1, Olean, NY 14760-2631, this store prides itself on exceptional customer service and a welcoming atmosphere. Customers frequently commend the knowledgeable staff, including team members like David and Brooke, for their professionalism and helpfulness in assisting with selections and special requests.

The store features a wide selection of jewelry, including personalized options and repair services to maintain the brilliance of cherished pieces. With a significant number of positive reviews highlighting great service and quality, Kay Jewelers has established itself as a trusted name in the jewelry community, known for making the engagement ring buying process enjoyable and memorable.

Operational hours are as follows:

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 8:00 PM|
| Tuesday | 10:00 AM - 8:00 PM|
| Wednesday | 10:00 AM - 8:00 PM|
| Thursday | 10:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Customers have left a total of 54 reviews, indicating a strong presence in the community.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Best Review: Denae praised the fantastic service and pricing at Kay Jewelers, noting the knowledgeable and welcoming staff that consistently exceed expectations.

Worst Review: Klarisa expressed dissatisfaction due to the repeated issues with her engagement ring's diamond falling out, despite her careful maintenance and the staff's inability to resolve the problem effectively.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include David and Brooke.