Kay Jewelers is a prominent jewelry store located in Oxford, PA, offering an exceptional range of services, particularly in engagement ring creation. Situated at 502 Commons Drive, this store provides a unique opportunity for customers to create custom engagement rings tailored to their preferences. The knowledgeable staff are dedicated to delivering outstanding customer service and helping clients navigate their jewelry choices, ensuring a pleasant shopping experience.

The store operates in Chester County and is known for its array of jewelry services, including jewelry maintenance, repairs, custom design, and appraisals. Customers have praised the team for their professionalism and helpfulness, particularly highlighting the managerial efforts of Emily and her colleagues, who are frequently mentioned for their outstanding service. This dedication is reflected in the overall positive customer sentiment surrounding the store.

However, some customers have reported negative experiences, particularly regarding the handling of repairs and exchanges, which have left them feeling dissatisfied. Despite this, many reviews commend the team for their friendliness and the quality of the jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
Emily (Manager)

Best Review:
Kimberly praised the exceptional service at Kay Jewelers, emphasizing the professionalism and assistance provided by the staff, particularly in helping her find the perfect piece of jewelry.

Worst Review:
Wendy expressed deep frustration with the store's management, criticizing the lack of follow-through on repairs and feeling that her concerns were not appropriately addressed by the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.