KAY Jewelers, located at 4834 Highway 90, Pace, FL 32571-1400, is a reputable destination for creating engagement rings and offers a variety of jewelry services within Santa Rosa County. The store prides itself on exceptional customer service, with a dedicated team ready to assist customers in finding the perfect piece for their special occasions. Their offerings include engagement ring design, custom orders, jewelry maintenance, and repair services.

With a robust reputation, the store has garnered 293 reviews, showcasing high customer satisfaction. Positive reviews frequently highlight the professionalism and friendliness of staff members, particularly Renee and Angela, who are commended for their patience and helpfulness during the selection process. Customers often express gratitude for the personalized attention they receive, making their experiences memorable while purchasing engagement and wedding rings.

However, some customers have reported negative experiences regarding service delays and dissatisfaction with their purchase's quality.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer named Kieu appreciated the friendly and helpful service from Renee and Angela while purchasing engagement rings, stating they were instrumental in finding the perfect option for their big day.

Worst Review: John expressed frustration over purchasing a high-value ring that suffered quality issues soon after, leading to dissatisfaction with the response from the store and corporate office regarding the problem.

| Opening Hours |
|--------------------------|
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |

Staff members mentioned include Renee and Angela.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.