Kay Jewelers, located at 5200 East Highway 100, Ste. 105, Palm Coast, FL 32164, offers an extensive selection of engagement rings and personalized jewelry services in Flagler County. The store is committed to creating beautiful engagement rings tailored to customer preferences, providing a wide range of options including custom and special orders, diamond upgrades, and ring maintenance and repair.

The team of knowledgeable consultants, including staff members like Kim and Julia, strives to ensure a pleasant shopping experience, often noted for their professionalism and willingness to assist customers in finding the perfect jewelry pieces.

However, customer feedback highlights a mixed atmosphere. While many reviews praise the friendly service and helpfulness of the staff, some customers report negative experiences with order fulfillment and repair services.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review: Koko appreciated the exceptional service she received while shopping for a birthday gift, praising the staff's knowledge and help in finding the perfect item.

Worst Review: Deb expressed her frustration after several unsuccessful attempts to resolve issues with unfulfilled online orders, citing poor communication and customer service from the staff.

**Opening Hours:**

| Day | Hours |
|-----------|----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.