Kay Jewelers, located at 214 Park Hills Plaza, Altoona, PA 16602, offers an extensive selection of fine jewelry with a special emphasis on engagement ring creation. Customers have positively noted the friendly and knowledgeable staff, frequently mentioning employees like Kassie, Dorothy, Nancy, and Samantha for their exceptional service. The store provides a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, appraisals, as well as financing options to fit various budgets.

Operating in Blair County, the store maintains the following hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Out of a total of 263 reviews, approximately 85% reflect a positive sentiment toward the store, highlighting the excellent customer service and beautiful jewelry selection. About 10% of reviews are neutral, while 5% express negative experiences, primarily concerning service issues and product quality.

Best Review: Kelsey praised the staff for being incredibly helpful and attentive, especially highlighting how they worked within her budget and provided outstanding customer service.

Worst Review: Aubrey described a negative experience regarding miscommunication during the purchase process, where the engagement ring was registered under the wrong name, causing frustration and inconvenience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.