Kay Jewelers, located at 4151 Buckeye Parkway, Grove City, OH 43123, operates in Franklin County and specializes in offering a wide selection of engagement rings, wedding bands, and other fine jewelry. Known for their commitment to quality service, the store is praised for its knowledgeable staff who are dedicated to helping customers create the perfect engagement ring. With a total of 80 reviews available, the sentiment reflects a mix of positive and negative experiences.

The positive feedback highlights friendly and attentive staff who make the engagement ring purchasing process enjoyable. Customers like Tammy praised the quality of products and excellent staff service, while Byron noted the helpful and pleasant nature of the store team. Many reviewers appreciated the personalized service and the easy-going approach without high-pressure sales tactics.

On the flip side, some negative reviews pointed out issues with customer service and product quality. For example, a customer named Jordan criticized the deep cleaning service, claiming stones were dislodged and the store lacked accountability for repairs. Additionally, experiences of delays and lack of communication have been shared, with some customers expressing dissatisfaction regarding their orders.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 25%
- Negative: 10%

**Opening Hours**:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Mentioned**:
- Linda
- Becky
- Jordan

Best Review:
Tammy commended Kay Jewelers for their great products, prices, and exceptional staff, highlighting a positive shopping experience in the store.

Worst Review:
Jordan expressed frustration regarding the cleaning service, stating that dislodged stones were the customer's fault, portraying a lack of responsibility from the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.