Kay Jewelers, located at 5689 E. State Route 69, Ste. 115, Prescott Valley, AZ 86314, is a notable establishment in Yavapai County, specializing in creating exquisite engagement rings and jewelry services. The store offers a range of services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades, catering to the needs of couples seeking to commemorate their special moments with unique pieces.

With a total of 44 Google reviews, the feedback from customers reflects a mix of sentiments about their experiences at Kay Jewelers. The positive remarks highlight the attentive and informative staff, particularly praising individuals like Jenny, Ryan, and Andrea for their exceptional service during the engagement ring selection process. Many reviews commend the store's friendly environment and commitment to making the purchasing experience smooth and enjoyable.

However, there are negative sentiments as well, with some customers expressing dissatisfaction regarding customer service and quality issues with certain products. Reviews point to instances where repair costs were notably high, and service experiences were not consistent across visits, with some customers feeling undervalued or received poor treatment.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Best Review:
Sandra praised the friendly staff and the new location of Kay Jewelers, highlighting the welcoming atmosphere.

Worst Review:
G G reported a disappointing experience with customer service, expressing dissatisfaction with the quality of jewelry and costly repairs.

**Store Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Jenny
- Ryan
- Andrea

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.