Kay Jewelers, located at 21317 S Ellsworth Loop Rd, Ste 103, Queen Creek, AZ 85142-9860, provides excellent services for those seeking engagement rings and other fine jewelry creations. This store is known for its commitment to customer satisfaction, with a range of services including jewelry maintenance, custom orders, and diamond upgrades. The staff, including manager Jennifer, is noted for their friendliness and willingness to help customers find the perfect piece.

The store operates in Maricopa County and has garnered a collection of over 162 reviews, indicating a significant presence in the community. Customers have praised the helpfulness of the staff, noting a positive and welcoming atmosphere, particularly highlighting the assistance of associates like Kelli, Sibley, and others. However, there are some criticisms, particularly regarding delays in repairs and dissatisfaction with customer service during certain interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review: A customer commended the store's exceptional service, particularly praising the helpfulness and professionalism of the staff when searching for the perfect engagement ring.

Worst Review: One customer expressed frustration with the customer service, citing a lack of communication regarding a watch repair, which ultimately led to disappointment.

**Operating Hours:**

| Day | Hours |
|-----------|---------------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Staff Members Mentioned: Jennifer, Kelli, Sibley

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.