Kay Jewelers in Rockingham, NC, located at 1501 E Broad Ave., Ste. B, offers a range of services, specializing in creating beautiful engagement rings. Customers have noted the friendly and helpful nature of the staff, making the experience personalized and enjoyable. The store features a wide selection of jewelry, including options for custom orders and diamond upgrades, allowing customers to design unique pieces that suit their preferences.

Operating in Richmond County, the store's commitment to customer service is evident in the proficiency of its staff, including notable employees like Nikki and Eva, who are frequently mentioned in positive reviews. Regular promotions and financing options make it easier for couples to find the perfect ring within their budget.

**Operating Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Overall Sentiment from Online Customer Reviews:**
Feedback indicates a generally positive atmosphere around the store, with approximately 70% positive, 20% neutral, and 10% negative sentiments identified from the 46 reviews analyzed.

Best Review: A customer praised the exceptional service provided by Nikki, highlighting her professionalism and warmth during their ring selection process, making it a fun and informative experience.

Worst Review: Another customer expressed frustration over receiving an unexpected increase in the cost of repairs for their wedding band, feeling the pricing was inconsistent and questioning the integrity of the service provided.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.