Kay Jewelers River Pointe Mall, Madison, IN

KAY Jewelers, located at 443 E. Clifty Dr., Ste. 443, Madison, IN 47250, is a renowned destination for engagement rings and fine jewelry in Jefferson County. With a stellar reputation built on quality service, KAY Jewelers specializes in creating custom engagement rings and offers an extensive selection of wedding and anniversary jewelry. The experienced staff, including store manager Diana Jacobs, are praised for their helpfulness and knowledge, assisting customers through every step of the ring creation process.

Operating hours are as follows:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Phone: (812) 265-1566

Overall, the store has received 139 reviews, reflecting a strong positive sentiment among customers regarding their shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

KAY Jewelers is celebrated for its knowledgeable and friendly staff, as seen in numerous reviews highlighting exceptional customer service and a pleasant shopping atmosphere. However, some customers have expressed dissatisfaction with individual experiences, particularly concerning sizing issues.

Best Review:
A customer named Crystal praised the helpful staff who facilitated quick watch repairs and noted an impressive selection of jewelry, leading to multiple purchases within two days.

Worst Review:
Brooke expressed frustration over an experience where the staff insisted on a larger ring size despite her request for downsizing, indicating a disconnect in communication.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff Members:
- Diana Jacobs (Store Manager)