KAY Jewelers, located at 12669 Riverdale Blvd., Coon Rapids, MN 55448, is a prominent destination for those seeking high-quality jewelry, particularly engagement rings. With a team of skilled consultants, the store offers a range of services including custom and special orders, jewelry maintenance, repair, diamond upgrades, and appraisals. The staff, known for their dedication and expertise, strive to create a positive shopping experience for customers. However, many reviews highlight issues with customer service, such as long wait times and unsatisfactory responses, which may detract from the overall experience.

Operating in Anoka County, KAY Jewelers maintains a solid reputation despite mixed customer feedback. The store is open from:

| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review: A customer praised the knowledgeable and friendly staff who assisted them in finding the perfect engagement ring, highlighting the helpfulness of specific employees during the selection process.

Worst Review: Another customer expressed frustration over the poor customer service, mentioning they felt ignored for an extended period and experienced repeated issues with their jewelry repairs, leading to a disappointing overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.