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KAY Jewelers in Lady Lake, Florida, is a highly regarded destination for those seeking quality engagement rings and exceptional service. Located at 917 N Us Hwy 27/441, Lady Lake, FL 32159, the store is easily accessible and often noted for its knowledgeable staff. The phone number for inquiries is (352) 259-4209.
The jeweler specializes in creating beautiful engagement rings and offers a variety of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. KAY Jewelers has garnered a favorable reputation over its years of operation. Customers have praised the friendly and helpful staff, specifically highlighting the services provided by Angela and Harmony. The store's atmosphere is described as welcoming and accommodating, making it a preferred choice for many in Lake County.
However, there are occasional mentions of less favorable experiences, particularly regarding customer service in specific situations. Despite this, the overwhelming majority of feedback leans toward positive, emphasizing the attentive and caring nature of the staff, and their capacity to create a pleasant purchasing experience.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%
**Best Review:**
A customer praised Angela and Harmony for their exceptional assistance with decisions about updating a vintage diamond, highlighting their dedication over the last nine years.
**Worst Review:**
Another reviewer expressed serious disappointment with a specific experience of poor customer service, leading to a negative impression.
**Opening Hours:**
| Day | Hours |
|------------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
**Staff Mentioned:**
- Angela
- Harmony
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 90%
Total Customer Feedback Reviewed: 142
Store Phone Number: (352) 259-4209
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