Kay Jewelers, located at 21877 Towne Center Drive, Salmon Run Mall, Watertown, NY 13601, offers a variety of services tailored for engagement ring creation and jewelry maintenance. Known for its wide selection of beautiful engagement rings, Kay Jewelers is committed to providing exceptional service to customers in Jefferson County. The store's phone number is (315) 782-5115.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Kay Jewelers has garnered a total of 94 reviews across various platforms.

Overall Sentiment from Online Customer Reviews:
Customer feedback is mixed, with approximately 57% positive, 25% neutral, and 18% negative sentiments observed.

Positive reviews frequently highlight the friendly and knowledgeable staff. Customers appreciate the welcoming atmosphere and commend the assistance provided during the selection of engagement rings. Many mention how the team goes above and beyond to ensure a satisfying experience.

On the contrary, negative reviews touch on concerns regarding delayed service and the perceived quality of some jewelry items. A few reviewers expressed dissatisfaction with customer service experiences that left them feeling overlooked.

Best Review:
James lauded the great service and reasonable financing options available, emphasizing the store's impressive selection.

Worst Review:
Katie described a disappointing interaction where the service was lackluster, and her ring resizing took an overly long time coupled with unhelpful staff responses.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.