Kay Jewelers, located at 2160 Walker Lake Rd, Ontario, OH 44903, is a prominent destination for engagement rings and fine jewelry in Richland County. This jeweler is known for its wide range of services, particularly in creating custom engagement rings that cater to diverse tastes and budgets. The staff is noted for their knowledge and willingness to assist customers in finding the perfect piece without pressuring them to make immediate purchases.

Operating hours are as follows:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

The store has received a total of 63 reviews, showcasing a mix of positive and negative sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews frequently highlight the friendliness and helpfulness of the staff, with many customers expressing satisfaction with their engagement ring purchases and the overall shopping experience. Some have mentioned exceptional service from specific employees, contributing to a welcoming atmosphere in the store.

Negative feedback includes isolated experiences where customers felt overlooked or received inadequate service, impacting their overall impression of the store.

Best Review:
A customer named Frank praised the outstanding service and prices at the store, emphasizing the professionalism of the staff.

Worst Review:
Victoria reported a disappointing experience, feeling that a staff member treated her condescendingly during her visit, which left a negative impression on her.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.