Kay Jewelers Shadow Lake Towne Center in Papillion NE

Kay Jewelers located at 7474 Towne Center Parkway, Ste. 127, Papillion, NE 68046, is a well-known establishment for engagement ring creation and exceptional jewelry services. With a strong emphasis on customer satisfaction, this location has garnered a wide range of online feedback, with a total of 327 reviews.

The jeweler specializes in creating engagement rings, offering a vast selection of styles and customization options. Customers appreciate the knowledgeable staff who provide assistance throughout the process of selecting and designing the perfect ring. Among the services offered are jewelry maintenance, repair, custom orders, diamond upgrades, and appraisals. The team is committed to ensuring a superior shopping experience, both in-store and online.

However, the reviews reflect a mix of positive and negative sentiments. Many customers highlight their satisfaction with the attentive service, particularly praising staff members for their professionalism and friendly demeanor. The reviews note instances where the staff, including store manager Vince Battaglia, provided excellent customer care, making the overall shopping experience enjoyable.

On the flip side, several reviews indicate frustration regarding product repairs and customer service, citing issues with the quality of work and communication challenges. These experiences suggest that while many customers have had a positive experience, others noted significant lapses in service.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

**Best Review:**
Vince is often commended for his exceptional customer service skills, with many customers appreciating his friendly demeanor and willingness to help. One reviewer noted that Vince ensured their experience was enjoyable while guiding them through the engagement ring selection process.

**Worst Review:**
A customer expressed disappointment with the management's handling of jewelry repairs, reporting that their engagement ring returned in a worse condition than it was given, alongside poor communication from the staff.

Operating Hours:
| Day | Hours |
|-----------|------------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*