Kay Jewelers, located at 3025 N Hwy 67, Ste. C, Florissant, MO 63033, is a prominent destination for those seeking engagement rings and fine jewelry. This jeweler operates within St. Louis County and offers a range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. With over 100 reviews, it enjoys a reputation for providing knowledgeable and friendly customer service.

The staff, including team members like Tasha and Autumn, has been highlighted for their exceptional service, making customers feel valued and comfortable. Many reviews commend the attentive and accommodating nature of the staff, with specific praise for their assistance in selecting engagement rings that meet customer desires.

However, some reviews express dissatisfaction, noting instances of poor customer service, particularly regarding wait times and unhelpful staff experiences. Despite these frustrations, the majority of feedback emphasizes a positive shopping experience centered around strong customer relationships.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The reviews reflect a generally welcoming atmosphere, with many customers appreciating the thoroughness and professionalism of the staff.

Best Review:
In a glowing review, a customer praised Tasha for her outstanding service in finding the perfect engagement ring, highlighting her patience and knowledge throughout the process.

Worst Review:
A customer expressed disappointment with their experience, mentioning that they felt ignored after stating a lower budget for their purchase, indicating a feeling of being dismissed by the staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff:**
- Tasha
- Autumn