Kay Jewelers Shoppes @ Midway Plantation in Knightdale NC

Kay Jewelers, located at 1002 Shoppes At Midway Dr., Ste. C, Knightdale, NC 27545, operates in Wake County and is renowned for its engagement ring creation services. The store is open from Tuesday to Saturday, 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. On Mondays, the store maintains the same hours as during the week.

This location has received a total of 108 customer reviews, and the sentiments reflected are mixed. Positive feedback highlights the helpful and knowledgeable staff, specifically mentioning employees like Mike, Yanary, and Katie who have provided exceptional service in assisting customers with engagement rings and other jewelry needs. Many reviews commend the friendly atmosphere and the staff’s commitment to ensuring a pleasant shopping experience.

However, negative reviews primarily focus on issues related to customer service with reports of rudeness from certain employees and dissatisfaction with problem resolution. This highlights an area for potential improvement.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review:
Lisa praised the staff for adding a birthstone to her necklace, noting their attention to detail and commitment to matching stones in size and quality.

Worst Review:
Jessica expressed frustration over a negative customer service experience related to a ring repair under warranty, mentioning unhelpful staff interactions.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members noted: Mike, Yanary, Katie.