KAY Jewelers, located at 3259 Owen Rd., Unit 400, Fenton, MI 48430-1977, operates in Genesee County and is known for its comprehensive engagement ring creation services. Customers have noted the helpfulness and friendliness of the staff, including notable mentions of Josh and Dani, who are praised for their commitment to excellent customer service. The store offers a range of jewelry options, including engagement rings, wedding bands, maintenance, repairs, and custom orders, making it a popular choice for those looking to create or purchase significant pieces of jewelry.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews: 75% Positive, 15% Neutral, 10% Negative. The majority of reviews highlight positive interactions with staff and the quality of service; however, some negative experiences were reported regarding customer service issues, including long wait times and problems with transactions.

Best Review: Izabela noted the great selection of rings and the friendly staff, indicating that they provide excellent customer service at the Fenton location.

Worst Review: Rachael expressed disappointment after arriving at the store shortly after opening, finding it closed despite the posted hours.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Josh and Dani.