Kay Jewelers, located at 28210 Paseo Drive, Ste. 160, Wesley Chapel, FL 33543-5392, is a jewelry store renowned for its engagement ring creation and exceptional service. They provide a range of services including custom and special orders, jewelry maintenance and repair, and financing options. Nestled in the Shops at Wiregrass, this location offers an engaging shopping experience for those looking for quality jewelry, especially engagement rings. The store operates under regular hours:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The store has garnered a total of 146 reviews, reflecting a spectrum of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive sentiment accounts for about 40%, while negative sentiment comprises approximately 50%, indicating a significant amount of dissatisfaction among some customers, with the remaining 10% being neutral feedback.

Best Review:
Louise commended the outstanding service received at Kay Jewelers, expressing exhilaration over her purchases.

Worst Review:
Marcia detailed an extremely disappointing experience, citing rude service and discriminatory behavior from a staff member, leading to frustration with the return process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned include Danielle, who is noted for her customer service, although her management has received mixed reviews.