Kay Jewelers Southbay Pavilion, Carson, CA

Kay Jewelers, located at 20700 S Avalon Blvd, Carson, CA 90746, operates under the auspices of Signet Jewelers, serving Carson County. This store is recognized for its extensive engagement ring creation services and customer-oriented jewelry consultations. The team is noted for their helpfulness and willingness to go the extra mile for customers.

Customers have expressed satisfaction with the knowledgeable staff, who assist in finding the perfect rings and providing a commendable selection. There are various services offered at the store, including jewelry maintenance, repair, custom orders, and financing options. However, some feedback highlighted confusion regarding store hours and customer service experiences, particularly concerning follow-ups on orders and repair issues.

Operating hours are:
- Monday to Friday: 11:00 AM - 7:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

With a total of 61 reviews reviewed, the sentiment towards Kay Jewelers can be categorized as follows:
- Positive: 70%
- Neutral: 10%
- Negative: 20%

Positive reviews emphasize great customer service and helpful staff, particularly in guiding customers for engagement ring purchases. Conversely, negative reviews point to service inconsistencies and frustration over order complexities.

Best Review:
Maribel commended a specific employee for their exceptional customer service that changed her perspective on jewelry shopping positively.

Worst Review:
David expressed disappointment after multiple issues with his wife’s wedding ring, indicating a lack of accountability for repairs that failed shortly after service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Leslie and Derriale.