KAY Jewelers, located at 3850 Conlon Way, Ste. N, Elizabeth City, NC 27909-7663, is a notable jewelry store specializing in engagement ring creation and various other jewelry services. Known for their commitment to customer satisfaction, the store operates in Pasquotank County and offers a full range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. Customers have remarked on the helpfulness and professionalism of the staff, creating a welcoming atmosphere for selecting the perfect engagement ring.

Operating hours are:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

The store has 104 reviews, reflecting a mix of sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the excellent customer service, with many customers praising the attentive and knowledgeable staff, particularly mentioning individuals like Jenn and Brittany for their outstanding assistance. However, some negative reviews express concerns about delays in service and communication, with customers mentioning difficulty in getting responses to inquiries.

Best Review:
Gregory highlighted the great service and friendly staff at KAY Jewelers, noting that he appreciates the support during his purchase decisions.

Worst Review:
Trish shared her disappointment regarding the high cost and long wait time for a simple battery replacement on her watch, opting for a local store that provided quicker, more affordable service.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Jenn and Brittany.