Kay Jewelers, located at 246 Pooler Parkway, Ste. A, Pooler, GA 31322-5160, is a prominent jewelry store in Chatham County specializing in engagement ring creation and other jewelry services. With a total of 131 reviews, the store enjoys a reputation for both excellent customer service and knowledgeable staff. Customers appreciate the skillful assistance provided by associates during the engagement ring selection process, making it a preferred destination for many looking to make this special purchase.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
Phone: 912-748-1360

Overall Sentiment from Online Customer Reviews:
Positive: 67%
Neutral: 22%
Negative: 11%

The majority of positive feedback emphasizes the friendly and knowledgeable staff who assist customers in creating the perfect engagement ring. However, some negative reviews highlight instances of poor customer service experienced by specific patrons.

Best Review:
Eric praised the helpfulness of the staff, particularly Tia, for her support in selecting an engagement ring. He appreciated the pleasant experience and recommended the store for its service.

Worst Review:
Archie expressed dissatisfaction with the customer service, feeling overlooked due to his casual attire when trying to seek help in the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.