Kay Jewelers Tri-state Plaza Steubenville OH

KAY Jewelers, located at 4295 Mall Dr, Steubenville, OH 43952, is a prominent destination for those seeking high-quality engagement rings and exceptional customer service. Operating in Jefferson County, this jewelry store has garnered a reputation for its exquisite selection of engagement and wedding rings, as well as an array of other jewelry pieces.

The store's dedicated staff, led by manager Caron, is consistently praised for their professionalism and helpfulness. Customers often highlight the attention to detail and personalized service they receive, which makes the engagement ring selection process enjoyable and stress-free. KAY Jewelers offers various services, including custom and special orders, jewelry maintenance and repair, and diamond upgrades.

Operating hours are as follows:
- Tuesday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Customer feedback reflects a mix of opinions, with 66 Google reviews providing a balanced view of the experiences at this store.

Overall Sentiment from Online Customer Reviews:
- Positive: 88%
- Neutral: 10%
- Negative: 2%

The sentiment points to a high level of satisfaction among customers, particularly praising the knowledgeable staff and the quality of engagement rings available.

Best Review:
Kris commended the friendly staff and their outstanding service, noting that they consistently provide great assistance to customers.

Worst Review:
A negative review was shared regarding issues with an engagement ring warranty, where Sadie expressed her frustration about not being offered a warranty at the time of purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members: Caron (Manager)