Kay Jewelers Ulster Crossing, Kingston NY
Kay Jewelers, located at 1155 Ulster Ave, Kingston, NY 12401-1513, offers a range of jewelry services, with a special emphasis on engagement ring creation. Customers can expect to find a knowledgeable staff devoted to assisting with every aspect of selecting an engagement ring, from custom designs to timeless classics.
Operating in Ulster County, this store is known for its commitment to customer service, often highlighted through staff interactions. While many customers praise the welcoming environment and the insightful advice provided by the team, including manager Nicole, others have reported instances of less satisfactory experiences, particularly around service delays and staff attitude.
The store operates with the following hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
Phone: 845-336-4741
Overall Sentiment from Online Customer Reviews:
The store has accumulated 41 reviews, presenting a mixed sentiment. Approximately 60% of reviews are positive, 20% are neutral, and 20% are negative, reflecting a generally positive atmosphere, tempered by some concerns about individual experiences.
Highlight Reviews:
Best Review: A customer named George expressed satisfaction with the excellent service received at the store, commending the team and the manager for their outstanding support in selecting diamonds and gold pieces.
Worst Review: Aricka shared a negative experience, noting that she felt underserved when seeking help for a necklace repair, indicating a lack of willingness from staff to assist her needs.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
